FAQ - Fragen und Antworten

We do not currently offer an on-site pick-up service. All orders are delivered to the address you specify via the shipping service provider.

There is no fixed minimum order value. Orders can be placed for any amount, but shipping costs may apply for orders under a certain amount.

Enter your promotional coupon in the “Redeem promotional coupon” field during the checkout process. The corresponding discount will be automatically deducted from your order value.

If you cannot find a specific spare part or require further information, please contact our customer service team. We will be happy to help you.

We offer a wide range of accessories for Hyundai vehicles, including design and comfort elements, transportation solutions, safety accessories and much more.

The delivery time depends on the availability of the products and your delivery address. You will find detailed information on the delivery time in the respective product view.

If you want to make changes to your order, please contact our customer service immediately. Changes are only possible as long as the order has not yet been dispatched.

Yes, we regularly offer special deals and discounts on selected accessories. Take a look at our special offers or sign up for our newsletter to make sure you don't miss out on any offers. You can also regularly find useful tips and information in our blog.

You can choose from various payment methods for your order. You can pay conveniently via PayPal, PayPal Checkout (including credit card and direct debit, even without a PayPal account), Klarna, paydirekt, giropay, SOFORT Überweisung, prepayment (classic bank transfer) or with credit cards such as Mastercard, Visa and Maestro. Further details on the individual payment methods can be found in the order process.

We work with well-known shipping service providers such as DHL, Deutsche Post and DPD Express to ensure fast and reliable delivery.

The shipping costs vary depending on the order value and delivery address. From 150 € we offer free shipping within Germany.

You can specify a different delivery address during the ordering process to send your order directly to another person or location.

All information on our shipping and delivery conditions can be found here:Shipping information.

Yes, all Hyundai original parts are covered by a 2-year warranty. Please refer to the respective product information for the exact warranty conditions. In addition, the statutory warranty applies to all accessories offered by us.

Yes, you can return your order within 14 days of receiving the goods. Make sure that the items are unused and in their original packaging.

Yes, most of our bike carriers are robust enough to transport e-bikes. However, please note the maximum weight that the carrier can carry to avoid damage.

Yes, Hyundai Genuine Accessories should be serviced regularly to maximize their service life. Follow the care instructions in the user manual.

Yes, regular cleaning is important to maintain the functionality and appearance of the accessories. To avoid damage, do not use aggressive cleaning agents.

Simply use our search function and filter by your Hyundai model to find the right accessories.

We recommend using genuine Hyundai accessories to ensure the best possible fit, quality and safety. Third-party accessories could affect the vehicle's warranty.

Depending on the model and mounting of the bike carrier, there may be restrictions. It is recommended that you consult the instructions for the respective carrier to avoid damage.

Yes, most accessories are designed to be easy to install. If you are unsure, we recommend that you consult a Hyundai workshop.